FAQ's

Each watch is assembled to order. Assembly usually takes 7–12 working days (average 8) before dispatch; shipping time is separate. UK delivery is next day or free standard (2–4 days), while international estimates appear at checkout.

Yes, we deliver to more than 100 destinations worldwide. Available shipping options and estimated delivery times will be shown at checkout.

International orders may incur customs duties, import taxes, VAT or handling fees. These charges are set by the destination country, are not collected by us and remain the customer’s responsibility.

Once your watch has been dispatched, we’ll email you a shipping confirmation with tracking details so you can follow its journey.

Yes, we can manufacture custom dials with your designs at additional costs within a few days. Please email us your requirements for further information.

This is our most frequently asked question.

Every DHWATCHMODS watch is built entirely by hand to order — including watches purchased from our pre-configured collections.

Although these models appear as ready-made designs, they are still individually assembled specifically for your order.

Once your order is placed, you will immediately receive an order confirmation email. Your watch will then enter our production queue, where it will be hand assembled, regulated, quality checked and pressure tested before dispatch.

During this stage, you will not usually receive additional updates unless we need to contact you regarding your order.

Our average assembly time is around 8 working days, although we advise allowing 7 to 12 working days during busy periods.

Once your watch has been completed, you will receive a shipping confirmation email with your tracking information.

Your order confirmation is automatically sent to the email address used at checkout as soon as your order is placed. If you cannot find your confirmation email, please check your junk or spam folder. If it is still missing, contact us and we’ll be happy to help.

Generally, no. Parts are allocated shortly after an order is placed, so please contact us immediately if you need to request a change. We cannot guarantee changes once parts have been prepared or assembly has begun.

Unfortunately, configured or personalised watches cannot be cancelled once parts have been allocated or production has begun due to the custom nature. Please contact us immediately if you have made an ordering mistake and we will do our best to accommodate.

We cannot offer exchanges or change-of-mind returns on watches configured or personalised to your specifications, as they are made specifically for you. If your watch arrives faulty, damaged, incorrect or not as described, please contact us. Your statutory rights remain unaffected.

If your watch has stopped shortly after opening it, the power reserve has probably run down while it was sitting in its box during storage or transit. This is normal and does not indicate a fault.

Automatic watches do not use batteries and instead rely on wrist movement and stored mainspring energy. To restart yours, unscrew the crown if applicable, turn it clockwise approximately 30–50 times, then gently move the watch. Remember to fully secure the crown afterwards.

Yes. Mechanical watches naturally gain or lose a small amount of time and will not match quartz accuracy.

TMI movements are factory rated at approximately −20/+40 seconds per day. We regulate them to a target of −10/+15 seconds per day before dispatch. Further regulation is available at an additional cost, although real-world accuracy can still vary with wear and position.

On our SEITONA models, the large central seconds hand operates the chronograph and remains stationary during normal timekeeping. The running seconds are displayed on the sub-dial at 6 o’clock.

Press the upper pusher to start or stop the chronograph and the lower pusher to reset it. The SEITONA is the only model in our range powered by a battery-operated Seiko quartz movement.

Yes—provided you purchased our water-resistance upgrade. Crystal-caseback watches are upgraded to 5 ATM, while steel-caseback watches are upgraded to 10 ATM. Both are suitable for surface swimming in pools and the sea, but not diving.

Always fully secure the crown before entering water and never operate it while wet. Avoid showers, baths, saunas, hot water and steam, as these can damage the seals.

Water resistance is not permanent. We recommend replacing the gaskets and seals every 2–3 years, which can be completed as part of a watch service.